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The innovation imperative in IPTV
For more than 70 years, the cable and Pay-Tv model has been remarkably successful for audiences and operators alike. Now, however, the entire TV industry is in a state of tremendous disruption. For viewers that’s exciting. For operators it’s unnerving. What if there were ways to reduce the more unnerving elements of our current disruption […]
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Innovating for higher customer satisfaction in IPTV
May 22, 2018, was not a good day for the Pay-Tv industry. This was the day that the American Customer Satisfaction Index – a respected national organization that benchmarks dozens of industries – showed Pay-TV operators having fallen three percent from 2017 to land at the absolute bottom of their list.1 Absolute bottom. With an […]